What is your Referral Program?
A lot of new clients prefer direct referrals from those they trust when it comes to having people work in their homes. We understand that, so we always make a point to ask if someone has recommended us when fulfilling quotes.
As a thank you for your recommendation, if you are a recurring client of ours, we will apply one 20% discount to your upcoming clean after your referral's first appointment with us. While it's one applied discount per clean, there is no limit on earning referral discounts for future appointments.
Whether you're passing a business card, sending a link, posting in your community group, or mentioning us at the pool, you will get credit!
Do I have to clean before you arrive?
While some clients choose to straighten up before we arrive, this is not expected of you. We do, however, ask that you remove any pet waste or possible pest infestations before our arrival to keep our equipment safe for other homes. If you feel you may have a bio-hazardous concern, PLEASE discuss this with us well before your appointment so we can find a solution.
How do I prepare for the clean?
Please make sure to notify us if any of your plumbing fixtures do not have running water, or have drainage issues. For safety and best results, we require working electricity, temperature control, and running water. If your desired clean includes changing bedding, please leave out clean sheets and pillowcases on the beds.
Do I have to be home for the clean?
Nope! While some of our clients are home during the day, it is common for the home to be empty during the clean.
Can I leave keys for access?
Yes. If you plan not to be home for your clean, we will discuss entry options for our team, whether that be an access code, physical key, or friendly neighbor to contact.
How often will you clean?
While most of our clients opt for weekly, bi-weekly, or monthly cleans, you can schedule as often as you like with us. Only Light cleans have a minimum frequency requirement of bi-weekly.
How long will my cleaning take?
The duration of your clean depends on the cleaning type, the size of your home, the condition of your home, and the amount of surfaces that require attention. While every home is different, we will do our best to provide an estimated time frame based on your request before your appointment.
What if I have to leave during the clean?
Let us know if there’s a way you’d like for us to secure the home when we leave, or if there’s an exit you prefer we use. We will notify you when the clean is complete and we are heading out, either way.
What if I have to reschedule or cancel?
We ask that you give us at least 48 hours notice if you are able, and we will do our best to get you rescheduled promptly. Same day cancellations will result in a $50 fee.
What if my routine cleaning falls on a holiday?
We do work on certain holidays, and not others. If your appointment lands on a day we do not work, we will contact you and reschedule. If your appointment lands on a holiday for you, please let us know so we can accommodate your schedule.
What is the process for inclement weather?
In cases of dangerous travel conditions, we will reach out to reschedule your appointment if necessary.
Do I need to provide equipment?
We provide all professional equipment and supplies needed for your clean. In the event you wish for us to use a specific product that you supply, please contact us in advance, and leave it out the day of your clean with the original store-bought label in-tact.
What if I have pets?
We love meeting pets, but ask that you find a safe and secure place for them to be while we clean. Please note, we do not clean pet excrement of any kind, and ask that you remove any before our arrival.
Do you guarantee your work?
Yes. If you are home and available during your clean, we will ask you to do a walk-through to make sure there’s nothing we missed in your package. If not, we ask that you let us know and provide pictures within 24 hours so we can remedy your concerns as soon as possible with no added fee.
How do I pay?
When your clean is complete, we will send you an invoice to your preferred method of contact where there will be a link to pay by card. If you wish to pay cash, it will be collected before we leave the premises.
Do you accept tips?
We do! While tips are appreciated, they are never expected of you.